Help desk & IT support that actually answers
Real people who already know your setup, on the channels your team actually uses — not an offshore queue that resets every time you ask.
What's included
A named team, not a ticket lottery
You reach people who know your business and your setup — no re-explaining from scratch to a new agent every time.
Answers in plain English
We tell you what happened and what we did, without the jargon or the runaround.
Response times you can hold us to
Real targets, tracked by ticket, not a vague "we'll get to it" — so nothing quietly slips.
Why SupportGeek
A named relationship, not a ticket number. When your team needs help, they get a real person who already knows your setup — backed by a documented process, so it never hinges on one individual being available.
Questions people actually ask
Is this support for my staff, or for my website?
How quickly do you actually respond?
Help desk & IT support pricing
Ad-hoc support billed in prepaid credits — you only spend them on work that isn’t already covered by your package.
1 credit = 100
Remote support is billed at 1 credit/hour and on-site at 2 credits/hour, then adjusted by when the work happens.
| When | Remote | On-site |
|---|---|---|
Working days · daytime Mon–Fri, 9 AM – 5 PM | 1 credit / hr 100 / hr | 2 credits / hr 200 / hr |
Working days · night Mon–Fri, 5 PM – 9 AM | 1.5 credits / hr 150 / hr | 3 credits / hr 300 / hr |
Weekends & holidays · daytime Sat, Sun & holidays, 9 AM – 5 PM | 2 credits / hr 200 / hr | 4 credits / hr 400 / hr |
Weekends & holidays · night Sat, Sun & holidays, 5 PM – 9 AM | 2.5 credits / hr 250 / hr | 5 credits / hr 500 / hr |
Estimate the cost
Estimates the time-based cost. Any fraction of an hour rounds up to a full hour; separate tickets or on-site visits each carry a one-hour minimum.
How credits are counted
For each piece of work you’re charged whichever is highest — time, tickets, or events:
- Time
- Billed per hour at the rate above; any fraction of an hour rounds up to a full hour.
- Tickets
- Each separate remote request carries a one-hour minimum — 1 credit at the base rate, before the time-of-day multiplier. Ten small tickets are billed per ticket, not squeezed into one hour.
- Events
- Each on-site visit carries a one-hour minimum — 2 credits at the base rate. A second visit the same day is a second event.
- All times are Gulf Standard Time (GST, UTC+4).
- Credits are purchased in advance.
- Credits are only used for support that isn’t already included in your package.
Tired of shouting into a ticket queue?
Talk to a real person — no forms, no phone tree, no queue.